Non-Discrimination Notice

Non-Discrimination Statement

AP Medical Center, LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

This commitment applies to all programs, services, and activities provided by AP Medical Center, LLC, including but not limited to:

• Admissions and access to medical care and treatment
• Participation in programs, services, and activities
• Employment and staffing practices
• Billing and financial assistance
• All other interactions with patients, visitors, and community members

Section 1557 of the Affordable Care Act

AP Medical Center, LLC complies with Section 1557 of the Affordable Care Act (ACA), which prohibits discrimination in healthcare on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. Under Section 1557:

• We provide equal access to healthcare services without discrimination
• We provide meaningful access to individuals with limited English proficiency through language assistance services
• We provide appropriate auxiliary aids and services to individuals with disabilities
• We treat individuals consistent with their gender identity
• We do not use marketing practices or benefit designs that discriminate on the basis of any protected characteristic

Our compliance extends to all health programs and activities administered by AP Medical Center, LLC, including those receiving federal financial assistance.

Americans with Disabilities Act (ADA) Compliance

AP Medical Center, LLC is committed to ensuring that our facility, services, and website are accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973.

We provide the following accommodations:

• Physical Accessibility: Our facility at 10030 SW 40th ST Ste A, Miami, FL 33165 is wheelchair accessible and features handicap-accessible parking spaces, accessible entrances, and accessible restrooms
• Auxiliary Aids and Services: We provide qualified sign language interpreters, written materials in accessible formats (large print, audio, electronic formats), and assistive listening devices upon request
• Service Animals: We welcome service animals in all areas of our facility where patients are normally allowed
• Reasonable Modifications: We make reasonable modifications to our policies, practices, and procedures to ensure equal access for individuals with disabilities
• Website Accessibility: We strive to ensure our website meets applicable accessibility standards

If you require an accommodation or auxiliary aid to access our services, please contact us at least 48 hours in advance of your appointment so that we can make appropriate arrangements. In urgent situations, we will make every effort to provide accommodations as quickly as possible.

Language Assistance Services

AP Medical Center, LLC provides free language assistance services to individuals with limited English proficiency to ensure meaningful access to our programs and services.

Available Language Services

• Bilingual Staff: Our facility has staff members who are fluent in both English and Spanish and are available to assist patients during their visits
• Interpreter Services: Qualified medical interpreters are available, either in person or by telephone, for patients who speak languages other than English or Spanish
• Translated Documents: Important documents, including patient forms, consent documents, and informational materials, are available in Spanish. Other languages are available upon request
• Telephone Language Line: We have access to telephone interpreter services that cover over 200 languages for immediate communication needs

All language assistance services are provided at no cost to the patient. We do not require or allow family members, friends, or minor children to serve as interpreters unless specifically requested by the patient after being informed of the availability of free interpreter services.

How to File a Complaint

If you believe that AP Medical Center, LLC has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a complaint with:

File a Complaint with AP Medical Center, LLC

You may file a complaint directly with our facility by contacting our Civil Rights Coordinator (see contact information below). Complaints may be submitted in person, by mail, by phone, or by email. We will investigate your complaint promptly and respond within 30 days.

File a Complaint with the U.S. Department of Health and Human Services

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone:

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html. Complaints must be filed within 180 days of the date of the alleged discrimination.

Civil Rights Coordinator

For questions about our non-discrimination policies, to request an accommodation, to file a complaint or grievance, or for any civil rights concerns, please contact our Civil Rights Coordinator:

Our Civil Rights Coordinator is responsible for coordinating compliance with applicable federal and state civil rights laws, including Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act.